Bpurex customer care
Returns & Refund Policy
Last updated: October 7, 2026
This policy applies to purchases of Bpurex Cayenne Pepper Softgels made through https://aurevonaofc.com. It explains the terms and procedures for withdrawal, returns, refunds, and Bpurex's voluntary 120-day money-back guarantee.
Nothing in this policy limits mandatory statutory consumer rights.
1. CONTACT DETAILS
Trade name: Bpurex
Operated by: Stratton Digital LLC
Legal form: Limited Liability Company (LLC)
Registered mailing address: 30 N Gould St, Suite R, Sheridan, WY 82801, United States
Website: https://aurevonaofc.com
Customer service email: kontakt@aurevonaofc.com
The registered mailing address is an administrative business address and is not automatically the authorized return address.
2. STATUTORY RIGHT OF WITHDRAWAL
Consumers in the European Union and the European Economic Area generally have the right to withdraw from a distance contract within 14 calendar days without giving a reason, unless a statutory exception applies.
The withdrawal period generally begins on the day on which you, or a person designated by you, received the goods.
To exercise your right of withdrawal, send a clear statement to kontakt@aurevonaofc.com before the period expires. If possible, include your name, order number, and the email address used for the order.
You do not have to give a reason for a statutory withdrawal. To meet the deadline, it is sufficient for you to send your notice before the withdrawal period expires.
3. RETURNING PRODUCTS AFTER WITHDRAWAL
After you declare your withdrawal, we will provide the required return instructions and the authorized return destination.
Do not send products without prior instructions to an address shown on the packaging or elsewhere. That address may be a shipping or administrative location and may not be the appropriate return center.
If a return is required, it generally must be sent within 14 calendar days after your declaration of withdrawal. Keep the shipping receipt and tracking number until the process is complete.
4. CONDITION OF RETURNED PRODUCTS
For a standard return, the product should:
- Be substantially in the condition in which it was delivered;
- Not have been consumed or used improperly;
- Be complete whenever possible;
- Include the original packaging whenever possible; and
- Be packaged and shipped in accordance with our return instructions.
You may inspect a product to the extent necessary to determine its nature, characteristics, and functioning. To the extent permitted by law, any actual loss in value resulting from handling beyond what is necessary for that inspection may be taken into account when calculating the refund.
The absence of the original packaging does not automatically result in the loss of mandatory statutory rights.
5. SEALED AND HYGIENICALLY SENSITIVE PRODUCTS
To the extent permitted by law, the statutory right of withdrawal may be excluded for sealed goods that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery.
This may apply in particular to opened or unsealed dietary supplements. Rights relating to defective, damaged, incorrect, unsafe, or nonconforming products remain unaffected.
A possible statutory exception does not automatically exclude Bpurex's voluntary 120-day money-back guarantee.
6. VOLUNTARY 120-DAY MONEY-BACK GUARANTEE
In addition to your statutory rights, Bpurex offers a voluntary 120-day money-back guarantee for one-time purchases of Bpurex Cayenne Pepper Softgels. The period begins on the day your order is delivered.
If you are not satisfied with your Bpurex Cayenne Pepper Softgels or do not tolerate the formula, email kontakt@aurevonaofc.com within 120 days and provide your order number and the product concerned.
No video is required to submit a request. Giving a reason is voluntary, but it may help us improve our products and customer service.
Do not return opened packages unless our customer service team expressly asks you to do so in writing. After reviewing the request, we will let you know whether a return is required.
If approved, we will refund the purchase price of the affected products covered by the guarantee. This voluntary guarantee does not limit statutory claims or the statutory right of withdrawal.
Subscription purchases are not covered by this voluntary money-back guarantee. Your statutory rights relating to withdrawal, damaged, defective, incorrect, unsafe, or nonconforming goods remain unaffected. You may skip, pause, or cancel future subscription deliveries as described in our Terms of Service.
7. HOW TO REQUEST A RETURN OR REFUND
Email kontakt@aurevonaofc.com and, if possible, provide the following:
- Your full name;
- Your order number;
- The email address used at checkout;
- The product concerned;
- Whether you wish to use withdrawal, return, replacement, or the 120-day guarantee; and
- Photos or other reasonable evidence if the delivery is damaged, incorrect, defective, or incomplete.
After reviewing your request, we will send you the applicable instructions, the authorized return destination, and information about the shipping method.
8. RETURN SHIPPING COSTS
Bpurex will cover the cost of a return authorized by us when we provide a prepaid label or another written commitment to cover the cost.
If we expressly ask you to pay the return postage initially, obtain written approval before shipping and keep the shipping receipt and tracking number.
Unauthorized premium or express services may not be reimbursed unless applicable law requires otherwise.
For damaged, defective, incorrect, incomplete, or materially misdescribed products, Bpurex will bear the necessary authorized return shipping costs in accordance with applicable law.
9. INSPECTION OF A RETURN
Returned products may be inspected upon receipt. The inspection may verify identity, completeness, condition, seal, possible use, damage after delivery, and consistency with the order.
The inspection will be completed within a reasonable period. If additional information is required, we will contact you.
10. PARTIAL REFUNDS AND DIMINUTION IN VALUE
To the extent permitted by law, a reasonable diminution in value may be taken into account if the product has lost value through handling beyond what was necessary for inspection, if components are missing, or if the customer damaged the product after delivery.
Any reduction must be reasonable, proportionate, explainable, and limited to the actual loss in value.
No such reduction will be made if the product was already defective, damaged, incorrect, incomplete, or materially different from its description upon delivery, or if applicable law prohibits a reduction.
11. REFUND WITHOUT A RETURN
In certain cases, we may approve a full or partial refund without requiring the product to be returned. This may apply in particular to damaged, defective, incorrect, or incomplete products, a confirmed lost package, or a claim under the 120-day guarantee.
Do not dispose of or alter an affected product before receiving our written instructions. We may request reasonable and proportionate evidence to the extent necessary to assess the issue or prevent fraud.
12. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE PRODUCTS
Contact us as soon as possible at kontakt@aurevonaofc.com. Send your order number, a description of the issue, and, if possible, clear photos of the product, packaging, and shipping label.
After review, depending on the circumstances and applicable law, we may offer a replacement, reshipment, full or partial refund, or another appropriate remedy.
Statutory warranty rights and the applicable statutory time limits for defective or nonconforming goods apply independently of this voluntary policy.
13. LOST PACKAGES
If a shipment is believed to be lost, we will investigate the matter with the carrier. If it is confirmed that the package was lost before delivery, we will offer a replacement shipment or a full refund.
14. BUNDLES, DISCOUNTS, AND FREE GIFTS
Bags of Bpurex Cayenne Pepper Softgels purchased through bundle offers, multi-buy promotions, discount campaigns, or other promotions are also subject to this policy.
If only part of a bundle is returned, the discount for the retained products may be recalculated in accordance with the published promotional terms. Any adjustment may not exceed the discount actually associated with the returned product and will be explained to the customer.
A free gift subject to conditions may also need to be returned if the remaining order no longer meets the original promotional conditions. Mandatory consumer rights remain unaffected.
15. EXCHANGES AND REPLACEMENTS
If you need a replacement for your Bpurex Cayenne Pepper Softgels, contact kontakt@aurevonaofc.com. A direct exchange depends on product availability and stock levels.
If an exchange is not possible, we may offer a replacement, a refund, or—only with your consent—store credit.
16. REFUNDS
In the case of a valid statutory withdrawal, we will generally refund the payments required by law within 14 days after receiving your declaration of withdrawal. To the extent permitted by law, we may withhold the refund until we have received the goods or you have provided evidence that you sent them back.
For a refund under the voluntary 120-day guarantee, the approved amount will generally be issued to the original payment method. Bpurex normally processes the refund within 5 to 10 business days after approval.
Your bank or payment provider may require additional time before the amount appears. If more than 15 business days have passed since confirmation, contact us at kontakt@aurevonaofc.com.
The original standard shipping costs will be refunded when required by law or when the return is due to an error attributable to Bpurex. Additional costs for express delivery voluntarily selected by the customer will be refunded only when required by law.
17. CANCELLATION BEFORE SHIPMENT
You may request a cancellation at kontakt@aurevonaofc.com. If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue a full refund.
Once processing or shipping has begun, cancellation may no longer be possible. After delivery, you may exercise the rights described in this policy.
18. ABUSIVE OR FRAUDULENT REQUESTS
We may reasonably review a request when there are specific indications of falsified evidence, return of a different product, intentional damage, repeated abuse, or a false claim regarding delivery.
A demonstrably fraudulent request may be denied to the extent permitted by law. A legitimate request will not be denied solely because the customer previously made a complaint, return, or payment dispute.
19. PAYMENT DISPUTES
Before initiating a chargeback or payment dispute, we recommend contacting us at kontakt@aurevonaofc.com so that we can try to resolve the issue directly. Your statutory right to dispute a transaction with your payment provider remains unaffected.
20. CHANGES TO THIS POLICY
We may update this policy to reflect legal, regulatory, or operational changes. A purchase will generally be governed by the version published on aurevonaofc.com at the time the order was placed.
21. CONTACT
Bpurex
Operated by: Stratton Digital LLC
Registered mailing address: 30 N Gould St, Suite R, Sheridan, WY 82801, United States
Website: https://aurevonaofc.com
Email: kontakt@aurevonaofc.com
22. MODEL WITHDRAWAL FORM
If you wish to withdraw from the contract, you may use the following statement. Use of this form is not mandatory.
To: Bpurex, operated by Stratton Digital LLC
Registered mailing address: 30 N Gould St, Suite R, Sheridan, WY 82801, United States
Email: kontakt@aurevonaofc.com
I hereby withdraw from the contract I concluded for the purchase of the following good(s):
Order number: ______________________________
Product(s): _________________________________
Order date: _________________________________
Date received: ______________________________
Customer name: ______________________________
Customer address: ___________________________
Date: ______________________________________
Signature, only if submitted on paper: __________________________