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Bpurex customer care

Shipping Policy

Last updated: October 7, 2026

Thank you for choosing Bpurex Cayenne Pepper Softgels.

This shipping policy explains how orders placed through https://aurevonaofc.com are processed, shipped, and delivered. Mandatory statutory consumer rights remain unaffected.

1. CONTACT DETAILS

Trade name: Bpurex
Operated by: Stratton Digital LLC
Legal form: Limited Liability Company (LLC)
Registered mailing address: 30 N Gould St, Suite R, Sheridan, WY 82801, United States
Website: https://aurevonaofc.com
Email: kontakt@aurevonaofc.com

The registered mailing address is an administrative business address and is not automatically a return address.

2. SHIPPING DESTINATIONS

We ship exclusively to countries and regions that can be selected at checkout on aurevonaofc.com.

If a country or region is not available at checkout, we are unfortunately unable to ship to that destination at this time. Certain products may be subject to additional delivery restrictions due to local regulations.

3. ORDER PROCESSING

Orders are normally processed within 1 to 3 business days after successful payment authorization.

Processing may include:

  • Payment verification;
  • Fraud prevention screening;
  • Verification of the delivery address;
  • Preparation and packaging of the products; and
  • Handover to the carrier.

Business days do not include weekends or public holidays. Orders received outside business hours, on weekends, or on public holidays will be processed beginning on the next business day.

If additional payment, security, or address verification is required, processing may be delayed.

4. SHIPPING METHODS

The shipping methods and shipping costs available for your delivery address will be displayed at checkout before you place a binding order.

Where available, we may offer standard tracked shipping as well as time-limited or region-specific shipping promotions.

5. ESTIMATED DELIVERY TIMES

The delivery period begins after the order is handed over to the carrier.

For deliveries within Germany and to other European Union destinations available at checkout, the estimated delivery time is normally 5 to 12 business days after shipment.

For other international destinations, the estimated delivery time may be approximately 7 to 15 business days. The estimate displayed at checkout or in the shipping confirmation applies to the relevant order.

Delivery times are estimates and not guarantees. Customs clearance, public holidays, weather, high parcel volumes, security inspections, carrier disruptions, or other circumstances outside our reasonable control may delay delivery.

6. SHIPPING COSTS

All applicable shipping costs will be displayed at checkout before payment is completed.

Bpurex may offer limited-time promotions with free or reduced-price shipping. Such promotions may depend on a minimum order value, specific products, countries, campaigns, or promotional periods.

7. ORDER AND SHIPPING CONFIRMATION

After you complete your order, you will receive an order confirmation at the email address you provided.

After shipment, you will receive a shipping confirmation with tracking information if tracking is available for the shipment.

8. TRACKING

Most orders are shipped with tracking. Tracking data is generally activated within 24 to 72 hours after shipment.

For international shipments, updates may temporarily pause while a package is transferred between carriers or processed by customs. A delayed update does not automatically mean that the shipment has been lost.

9. DELIVERY ADDRESS

The customer is responsible for providing a complete and correct delivery address at checkout. Please verify in particular the name, street, house number, apartment number, city, postal code, country, and, where applicable, telephone number.

If you notice an error after placing the order, contact us immediately at kontakt@aurevonaofc.com. A change cannot be guaranteed once the order has been processed or shipped.

10. CUSTOMS DUTIES, FEES, AND IMPORT TAXES

Depending on the destination, customs duties, import taxes, or government fees may apply. Such amounts are either collected at checkout or requested upon import by the relevant authority or carrier.

The customer is responsible for local charges if they were disclosed before purchase or are lawfully imposed by the relevant authorities. Bpurex does not impose undisclosed additional charges after the purchase is completed.

11. DELIVERY DELAYS

If we become aware of a significant delay, we will make reasonable efforts to inform you within a reasonable period.

If delivery cannot be completed within the agreed or legally required period, consumers are entitled to the rights provided under the applicable law. This policy does not limit any mandatory consumer rights.

12. LOST PACKAGES

If tracking has not been updated for an unusually long period or you believe your order has been lost, contact kontakt@aurevonaofc.com and provide:

  • Your order number;
  • Your full name;
  • Your email address; and
  • Your delivery address.

We will investigate the matter with the carrier. If it is confirmed that the package was lost before delivery, we will offer a replacement shipment or a full refund, depending on availability and applicable law.

13. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ORDERS

Contact us within a reasonable period after delivery at kontakt@aurevonaofc.com. If possible, send your order number, a description of the issue, and photos of the product, packaging, and shipping label.

After review, we will offer an appropriate solution. This may include a replacement shipment, reshipment, refund, or another remedy provided by law.

14. PARTIAL SHIPMENTS

Orders containing multiple bags or bundles of Bpurex Cayenne Pepper Softgels may be shipped in separate packages. This will not result in additional shipping costs for the customer unless otherwise clearly stated at checkout.

15. REFUSED OR UNCOLLECTED SHIPMENTS

If a shipment is refused or not collected and is returned to us, we will review the circumstances before processing a refund.

To the extent permitted by law, documented additional costs arising solely from an unjustified refusal of delivery or an incorrect address provided by the customer may be deducted. Mandatory consumer rights remain unaffected.

16. ORDER CANCELLATION

You may request cancellation before shipment by contacting kontakt@aurevonaofc.com. We cannot guarantee cancellation if the order has already been processed or shipped.

After delivery, you may use the procedure described in our Return and Refund Policy.

17. CHANGES TO THIS POLICY

We may update this shipping policy to reflect legal, regulatory, or operational changes. An order will generally be governed by the version published on aurevonaofc.com at the time of purchase.

18. CONTACT

Bpurex
Operated by: Stratton Digital LLC
Registered mailing address: 30 N Gould St, Suite R, Sheridan, WY 82801, United States
Website: https://aurevonaofc.com
Email: kontakt@aurevonaofc.com

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